Sky-Click unleashes the future of call centers
-
-
Sky-Click is another portmanteau name based on Skype brand, just like Skylook (add-in for Outlook) or SkyPhone. But Sky-Click also yields for a forthcoming service, developed by the Swiss company Ad-Click and dedicated to call centers. The concept in short: If Skype could lower the phone call bills for a small business, imagine what it makes for a call center which generates millions of phone calls a month.
Here’s how it works. The Skype client is downloaded then installed as usual on every employee desktop. Then, the administrator(s) go on Sky-Click web-based control panel that provides a multi-function toolkit. They could, for instance, check caller availability, dispatch incoming phone calls, choose the waiting background music, or report feedbacks. Video phone call is also possible.
Such an idea should ravish small and medium-size businesses by taking away heavy deployment processes and lowering the learning curve of new software. It could even set a virtual call center managing callers who do their job at home. But the only problem of Sky-Click is: It looks very similar to Skype for Business service, which is already providing these features. And Skype is much more bigger than them.
Skype is the beginning, Sky-Click CEO, Pascal Rossini, wrote on his weblog. Their next step is to extend their softphone support to Google Talk. More voice-calling softwares, more competition, that’s smart. EQO started its activities by going for Skype. Why not Sky-Click?
And now, just for your eyes: Here the Sky-Click video of the beta layout.
Mar 26, 2006 | By Nuno
2 comments
-
-
-
- Stay in sync'
- Full content
- Content tagged VoIP
-
-
-
Hello, thanks for your post, Skype does not allow simultaneous call-management; SKY-click is a completely independent software layer above Skype which will be able to work with gtalk and other VOIP clients with SIP protocol. SKY-click allows calls to be tracked over length, calls to be directed automatically, to calculate waiting times, etc… all inexistent functions in Skype.
But all new Skype functions are positive for future call centre managers.
Thanks for the precision, Beren.